Monday 8th April 2024

9am - 12pm

Microsoft Teams

Delivered by East Cheshire NHS Trust via Microsoft Teams, the course will facilitate discussion focusing on situations that may become volatile and confrontational, resulting in violence and abuse from others. This training consists of a standard national syllabus for healthcare workers focusing on non-physical intervention techniques, and managing and de-escalating potentially violent/aggressive incidents within the work environment.

By the end of the course delegates should have the knowledge of the different methods for dealing with possible conflict situations and conversational de-escalation techniques.

Course Content:

• The common causes of conflict,
• The two forms of 'communication' and how communication can break down
• 3 examples of communication models that can assist in conflict resolution
• Patterns of behaviour that may be encountered during different interactions
• The different warning and danger signs
• Impact factors
• How to deal with telephone conflict
• The use of distance when dealing with conflict
• The use of 'reasonable force' as it applies to conflict resolution
• The different methods for dealing with possible conflict situations

This course is free of charge.